About Helio

Company Profile

Since its establishment in 1983, Helio Overseas(Taiwan) LTD. has always adhered to the service principle of reasonable price and customer first, providing customers with the most rapid and satisfactory service. The company’s employees have grown from six people in the early stage to more than 30 people at present. Business service items have also expanded from a single import and export customs declaration to international freight forwarding business, one-stop sea and air import and export… and other diversified services.

Heilo has many years of professional experience in computer peripherals, liquid crystal displays, wafer semiconductor products, bonded goods, etc…. Import and export declarations and cargo contracting and transportation. Due to the closer trade between the two sides of the strait, in order to provide customers with more diversified services, a Hong Kong branch was established in 2003 to handle Hong Kong transit and mainland import and export, warehousing logistics, international freight and other related services for Taiwanese businessmen.

Heilo professional core value, providing enthusiastic service, innovation and change in customs declaration and logistics mode, assisting customers to grasp greater business opportunities in the market; unique customized cooperation concept and method, is to cooperate with customers or Partners interact closely at all levels of collaboration, with the spirit of feedback and sharing at any time, to ensure that customers or partners get the most benefits in the process of cooperation. In order to further improve the quality of customer service and meet customer needs, it has officially passed the quality management system certification (ISO9001:2015) in January 2017; it has indeed implemented the high-quality policy: “gradual improvement, customer first”, “Focus on demand, create value”, and look forward to providing better service quality and standards.

2016年1月19日通過 ISO9001:2008認證

2018年1月3日通過 ISO9001:2015認證

2018年8月1日成為 FIATA會員

Personnel Training

Only with excellent talents, can make excellent Helio team.

Talent is the most valuable asset of Helio Overseas(Taiwan) LTD. and it is also the key to determine whether the enterprise can continue to operate. In order to maintain a high-quality lineup of colleagues, Gaojia provides a complete learning system and a challenging global working environment, so that colleagues can be talented Unleash your potential.

The Helio team adheres to the exquisite operation of various management mechanisms, and continuously improves innovation, enhances quality, and strengthens core competitiveness to achieve steady growth and continuous profitability; sustainable operation, experience inheritance without faults, and personnel can provide excellent Service makes customers happy.

Complete and professional team learning system.

Helio strives to arrange regular internal and external education training and core function learning for each department, so as to grasp the relevant laws and regulations and future development trends of the industry in real time, establish a complete organizational structure, implement supervisory responsibilities and execution capabilities. And it is relatively helpful to implement the business unit’s business strategy and business plan.

Expectations for the Helio Team

Improve interdepartmental work coordination.
Through education and training, we can enrich employees’ professional learning ability, enrich personal workplace ethics and improve EQ, and then achieve the company’s operational goals through concerted efforts between departments!
Inheritance of professional ability of each department, improvement of professional level, and implementation of work agency.
Improve the professional quality of practitioners through training, and conduct internal education and training on what they have learned, so as to achieve the goal of knowledge sharing and knowledge management. The inheritance of practical experience can speed up the operation process, improve the ability of personnel to solve problems, and shorten the time for solving problems. If necessary, they can act as agents for each other.
Establish a new concept of service and reduce customer complaints.
Practitioners feedback on the level of customer service after relevant training. Establish a concept: what we do is not to sell, but to provide services for customers, meet customer needs, increase interaction with customers and improve customer satisfaction!
Able to provide customized services according to customer needs, achieve the concept of differentiated services, and enhance the company’s competitiveness.
Employees improve their functions through training, and then meet customers and discover new needs. They can stand on the customer’s perspective and position, imagine for customers, face problems bravely, actively respond to customer solutions, and provide differentiated services to enhance the company’s competitiveness. , and the company achieves steady growth and continuous profitability, it can be fed back to employees to achieve a win-win situation.